Why do we need a blog?

WHY DO WE HAVE A BLOG? Because we are passionate about what we do and we would like to share our thoughts, ideas and pictures, which are not exactly "suited" to our main website. We also are committed to providing inspirational content to our customers, as well as expert advice.

www.gelfireplaces.com

Showing posts with label customer's review. Show all posts
Showing posts with label customer's review. Show all posts

Monday, 1 September 2014

People buy people. Why we encourage bio ethanol fires reviews and opinions.


People buy people. Why we encourage bio ethanol fires reviews and opinions.

There is an old marketing saying that is as true today as it ever was, and that is that 'people buy people'. What this means in terms of retail marketing is that any reputable business will supply a good product that looks and works as it is described, and do so courteously and efficiently, but it is often the endorsements of previous customers that can make – or break – a sale, as this 2013 report from North America testifies. We are good people to do business with and our customers agree.



This is one of the great advantages of the internet. It is now very easy for customers to leave their comments and observations on products and service for other potential customers to read. It is something we are very keen on for two reasons: if you like the products and service, we like to hear about it and so do other customers; if something goes wrong, we need to know how to improve what we do so that it doesn't happen again. This latter aspect is particularly important. There is another marketing adage that says 'if you can't measure it, you can't change it'. Feedback on when things don't go so well is useful to us and to future customers.

Most customer comments are reviews of particular products, such as this example from  the page for our Serenity Flame unit: 

“we purchased this wall hanging/mount bio fire after seeing so many on the internet. It was out of the box and hanging in 30 mins.” 

We like reviews like this because they give good information about the product itself and how easy it is to use.



A fireplace is an important feature of your living space. As these spaces come in all sorts of shapes and sizes, it is always useful to hear how customers have made best use of the space they have available, as this comment proves: 

“the style and shape of the living room was such that could not utilise a gas or traditional fire which would require all the correct ventilation fittings ... The biofuel fires provided the perfect solution to our longing for a real burning flame and authentic heat without the huge expense of electric or gas."



We don't edit our reviews, in fact they are handled entirely by a third party software integrated with our site, so what you see is as real as it gets. We are, of course, very happy to hear that we are doing a good job (“the personal service and advice we were given both over the phone initially and then on our visit was excellent”). Value for money is also a key factor, so comments such as 

“bought this good value tabletop to see how good they were before we invested in a larger fire. We were not disappointed and are now considering which larger standalone to buy” 

are really helpful to potential purchasers too.

We read every comment that comes in – we can't publish every negative remark because they usually refer to individual matters. But we do act on every one. In the spirit of making our website a friendly and welcoming place to do business, we encourage reviews and comments and this mechanism is built-in to all of our product pages. If you want to know anything at all about the products or the level of service you can expect from us, don't take our word for it – take a moment to read what our customers are saying!


Wednesday, 28 May 2014

Our biofireplace in a beautiful shop McGlashans, partners of Flamant

 

Bio fireplace in Maglashan Interiors on Crawford Street 


One of our fireplaces is a part of the set up in a stunning furniture and design shop McGlashans Interiors. The shop is located not far from our showroom, on Crawford Street and seduces the passers-by with the ever-eye-catching display in their window, so generous that it literally pours out on the street...

The shop is at 108 Crawford Street and features our fireplace Roma I, which was given to the shop owner by a customer relocating to another country. It is a stunning free-standing fireplace, and the unit in the shop is our older version, using gel cans to run. We have since then upgraded Roma to the second version - as it is one of our most popular bio fireplaces, it brings together the classy clean and contemporary look and the traditional vibe of 'proper' fireplaces.


McGlashans Interiors is a must-see show for interior designers and decorators keen of combining the natural shaopes and forms with soft and woody aura. They are the main London partners of Flamant, the renowned Belgian furniture and home accessories company www.flamant.com


Both, their shop arrangement and their room sets are sensational and just by walking along the aisles of the cosy yet spacious shop you can get a good dose of inspiration and warmth.




 

Roma II is a full flueless fireplace suite.


Comes complete with stunning smooth finish wooden surround in light CREAM colour (off white).

Included:
  • Wooden surround
  • Steel firebox and Small Bio Burner fuelbox
  • Fragrance Diffuser built-in the lid
  • Set of logs and Coals suited to the size
  • Instructions
  • Control tool
  • Funnel
The specifications of the fire are:

Weight: approx 60 kg
Adjustable flame and heat: yes
Burning time per refill: 3-4h (regulated)
Fuel intake: 1 - 1.3L
Fragrance Diffuser fitted: yes
Heat output guidance: 2-3KW (Depending on size of the opening; This is more than electric fires and comparable to most flueless gas fires)
Fuel suitable:Bio Ethanol Fuel, recommended our branded Crystal Fuel (ethanol content cannot be greater than 96%).
PLEASE NOTE: Gel fuel is not suitable.

Roma II freestanding traditional bio ethanol fireplace is a stunning focal point and over the past 10 years continues to be a very popular piece. It is the top of our range!

Thursday, 7 November 2013

Happy Customer review for our Bio Ethanol Small Burner!

We love getting email like this! A review form a customer who finally has a fireplace working thanks to our product!!!

Redundant chimney does not have to mean that you cannot have a glorious warming fireplace, even in a traditional grate!

"16 years after our builder made a mess of our chimneys, we found out about bio-ethanol fireplaces and got the DIY kit from your website. Just what the doctor ordered! See a photo at https://www.dropbox.com/sc/tnbr87ut2lqj8or/p5JDKmw_uk"


Redundant chimney and old fire grate brought to live with ethanol burner! How cool!





Wednesday, 22 May 2013

Lovely room set up from a customer!

We got a lovely picture from our customer Paul Flanagan - thank you Paul! 

Don't you think that our Jet Flame II fireplace just fits in here perfectly? Well, we love it!


Black wall hung bio fire with glass - doesn't it just make this room?



 

Bio fire review! New customer opinion about our bio fireplace!

We're very glad that we got a new review from Chris and Tracy briefly telling why they love their fireplace.

Tuesday, 21 May 2013, Chris & Tracy
"We love our Onyx Flame fireplace, it is a real feature in our living room and a talking point for any visitors. Easy to put up and has kept the fuel bills down this winter. Also no maintenance or cleaning required and can be turned off in seconds if we go out."

Reviews are very helpful to our customers and we will reward anybody taking their time to write few sentences about their fireplaces that they bought form us with a FREE BOX OF FUEL. Just check if we still sell your fireplace and have it in stock and write to us what you think about your fire in 50-150 words. Send your reviews to: info@gelfireplaces.com

If you get us some pictures of your fireplace and we will use them on our website, we will reward you with FREE AURA OIL, Blazing Wood Fire. More info about HOW TO TAKE PICTURE, here.

How do you like Onyx at Chris & Tracy's place...? We love it - it certainly is a place of warmth and love, the fireplace just fits in perfectly!

Onyx Flame Bio Ethanol fire at a customer's house

Bio Fire with glowing fibres





Monday, 28 January 2013

Bio Fires Showroom - customer discovers new fantastic combination!

Recently while showing a Geo Flame to a couple of customers in the showroom we got so inspired and so thrilled with the lovely flame that we made two quick videos!

Geo is featuring few branches of Driftwood and Glowing Fibres, but looks equally gorgeous with White Pebbles. We discovered this look only because of our customers, for some reason we were showing (and selling) this fire mainly without any accessories brecause of its unique shape.

But this just looks lovely, don't you think?




Monday, 31 December 2012

HAVE A TOASTY WARM NEW YEAR!

New Year is coming!

The world has not come to an end in the end... so we can continue delivering warmth to our happy customers.

Gift-giving season is about to finish and we're all - whether we want it or not - and - whether the weather wants it or not (it's quite miserable outside in London...) - in a celebration mood.


Some of us will probably go to a wild party, but others will simply stay at home and raise a New Year toast with the loved ones...  And what can be nicer than welcoming a New Year, full of hope, joy and wonderful undiscovered adventures by a gentle fire, dancing in front of our eyes...!




Whichever way you chose: HAVE A HAPPY NEW YEAR!


Wednesday, 13 June 2012

Empty Fireplace Ideas

We've had so many inspired customers who either followed our suggestions or came up with their own variations on how to create a stylish fireplace.

Here are several pictures for what they came up with - USING OUR PRODUCTS!

1. Picture courtesy of Deborah, whose central heating was playing up last winter, so she needed a bit of an extra boost from a fire, but had no time to plan a proper fireplace job. The whole fireplace was already in the property, but the chimney was blocked and the fire just stood empty. Deborah used on of our discountinued Large Line of Fire burners (it was on a Clearance Sale!), but there is a very similar alternative for it, with a longer burning time and no maintenance - Small Burner with Holder.

2. This is a beautifuel feature made by Mel Painter, who kindly sent us some pictures as part of our Fuel for Pictures promotion. Product featured is Large Crescent Burner. Budget solution when compared to proper fireplaces costs, but equally (if not more!) visually effective.

3. This is a slightly more classical take on our Black Satin Basket with Ceramic Logs in an empty fireplace with a mantelpiece. Picture courtesy of Clarisse Cornuau.

4. One of ours and our customers' favourite - a fireplace by Craig Gardner, who kindly left us some comments and assisted any future customers with valued piece of advise on building his fireplace. Product he bought from us is Large Bio Container.

5. The same Large Bio Container in Paul Rourke's version. Lovely and clean fire.
































If you (or anyone you know) have an empty fireplace and you have used one of our products or a similar type of solution, do let us know, we are keen on building an "ideas bank" for our customers as there is so many ways to get it right!

Thursday, 10 May 2012

Bio fire safe for dogs!


We often get questions whether our fires are safe for pets or children.

Bio Fires are like any other fires - they are dangerous if you put something in the flame or when you try to test if the fire burns for real... well - it does! The burning temperature is not as hot as gas fires, but it is still real flame and it will certainly burn your hand or any flammable objects.

Dogs do not seem to have a problem with our fires though! Just imagine - people have used real fire indoors for centuries...!

Fireplace features is own-made by one of our colleagues in private apartment. The product used was our Large Bio Container for £225, which is inserted into a specially-built opening in the wall. The opening is insulated properly so the TV is safe. The fascia of the fire is in limestone finish. Note: the opening for hot air inside is taller than the surround. Accessories used are Driftwood branches.

Aren't they cute? :-)

Thursday, 12 April 2012

Gel Fire or Bio Ethanol fire? Comparison

We have prepared a table of comparison between two types of fuel that we are selling based on a sample of two similar style fires, one running on Gel Fuel and one on Bio Ethanol. The differences apply to any fireplaces using our standard 1.3L Bio Ethanol container and 3 x 500ml cans of gel.





The table is also published on our website: www.gelfireplaces.com

Tuesday, 27 March 2012

Funky interior with retro style bio fire

We've received a funky picture from one of our customers - Julian from Derbyshire. This is indeed quite defined 70's style design and our wall hanging fire Geo Flame seems to fit in brilliantly!

retro wall-hung bio fire, picture courtesy of Julian from Derbyshire

Julian has also used our Medium White Crescent gel burner - and we were positively surprised to see how great is this style-marriage!

Stylish Crescent Gel Bowl, picture courtesy of Julian from Derbyshire

Wednesday, 8 February 2012

We're on a blog with our gel fire!

A customer who bought Conversion Pack (which is a ready-to-go pack converting your fire into gel fire) from us has written up an article in her blog - have a look - the final result, although it was one of the most economical solutions that you can buy from us, is fantastic!

This customer bought a combination of logs, ecxtinguishing tool, cans of gel and refill bottles from us called CONVERSION PACK - it's the simplest solution to create your own DIY fire. Gel fire that looks like a real fire!


 






Wednesday, 18 January 2012

DIY fireplace - how to make your fireplace working?


January came and a lot of us look around their homes after Christmas frenzy and think: we need a change. So.... why not to make a fireplace where so far you only had an empty wall...? Or why not make use of your redundant fireplace or an empty hole in the wall where you've had this dubiously attractive candle-arrangement for far too many years ...?

You can of course go to a gas showroom, get your existing chimney fixed or open the flue. You can go to a DIY store and look through a range of electric fireplaces, maybe there will be one which doesn't look all that bad and will kick off a little bit of extra heat, too. But you can also do a better thing - get yourself a bio fireplace - a real-flame-fireplace running on biofuel.

There are many options, here we will only talk about one, but you can see many more designs of all-in-one fireplaces, electric fireplace alternatives or a small gel burners and gel bowls which will act as a good upgrade from candles and will still fit easily within your budget.  See all the rest of products and look for inspiration at www.gelfireplaces.com

Back to empty fireplace or empty wall solution. Come to think about it - it costs a fair bit to get a fireplace working. Let's do some comparisons:

  • redundant chimney repair can cost you even £8000 (it depends on many factors but is never cheap)
  • buying a gas fireplace - can cost between £600-£5000 + installation cost and gas you are using
  • flueless gas fires can go for affordable prices of £400-£700 but the flame impression is gently speaking not the best... If you've ever dreamt of having a roaring, playful flame, you may drop the idea of having flueless gas fire before you get yourself into a depth of disappointment. Flueless fire will give you a flame like this:

  • electric fireplace may cost as little as £199 or £300, but as a result you are getting something that looks like that:

which is not exactly the most appealing look; the "fake flames" can put a lot of people off. Quite rightly to be honest, because you can use the same money to get a bio fireplace and your friends won't stop appreciating it. It's guaranteed. Full stop.


We're talking about a fuel container here, which you can drop in the hole in the wall or your fake chimney breast built for that purpose. The actual cost of the unit you need is £245 (medium) or £295 (large). It's called Bio Container. Building your biofuel fireplace from scratch can close in a budget as low as £400-£600, all depends on who will do the work, what is there to be done and what materials you use.

Fuel box "Bio Container" - bioethanol burner by Gel Fireplaces Ltd



If you don't have a fireplace yet, but would like to get one built, there are companies who can do the work for you, a handyman could quite easily build the fire, too. If you want to do the work yourself, there are few things you need to know:
  • Bio Container needs to be inserted in a completely fireproof and heatproof material like stone, slate, metal, brick, cement or Vermiculite Board. For the latter we highly recommend Vitcas store, specialists in providing refractory materials (we have consulted the laboratory data sheets for Bio Container with a specialist from Vitcas). Vermiculite Board can cost as little as £29.90 for a 510x610x25mm panel. Regular fireboard is not suitable for lining your opening.
  • The top and back of your fireplace opening must be also made of a completely fireproof/heatproof material as all the heat produced from the flame (approx. 3kW or more) will be pushed there before going outside on to the room. Regular fireboard or MDF are not suitable!
  • The sides of your opening must be fireproof too, but are less exposed to the heat so you could use a regular fireboard.
  • There should be approx. 500-600 mm clearance for the flame (if you don't have that much, you could reduce it slightly, but you must make sure the entire hole is lined with stone, slate, brick etc.)
  • No pebbles, logs or other accessories may be put across the flame. The nature of the product is that it needs to be clean in order to burn clean, so if you are looking to use i.e. ceramic driftwood pieces, you may arrange them around the flame opening and from a little distance it will make the right visual impression of a flame coming through the branches.
  • Whatever material you use to cut a hole to drop the Bio Container in - you always need to leave about 2 mm extra space around for the air flow and metal expansion. This means that your container should be loose within the slot and it should sit (hang) on the steel rim around it, rather than sit on the floor of the cut slot. FAILING TO DO THAT MAY CAUSE YOUR LINING TO CRACK.
  • A lot of people decide to use granite or other stone to line their fire with. When using natural stone, you have to use as thick layer of it as possible as the fire will produce a lot of heat and thin layers are prone to cracking.


testing the bio container in a hole in the wall, it works!
building and finishing the hole in the wall


final look: Bio Container inserted into a hole in the wall. Decorated with ceramic Stones. TV above is absolutely safe, providing you insulate the wall properly and use solid materials like stone, slate, brick or vermiculite board to build or line your hole.



When you build your own fire with our ethanol fuel box Bio Container you need to make sure that you are inserting it in a completely fireproof material. The slot cut in the base of your opening must not be made of MDF. 

Facts about our Bio Container:
  • burning time: 3-4 hours per refill
  • one refill takes: 1L (medium container) or 1.5L (large) of Bio Ethanol fuel
  • effective running cost: £0.80-£1 per hour (based on buying fuel in bulk, Annual Pack for £110)
  • heat output: 3KW or slightly above
  • flame regulation: no
  • flue needed: no
  • fumes or smoke produced: none (if flame is not obstructed)
  • smell: virtually any (it is a real flame, so you will smell it when you enter a room as nothing that burns can be completely odourless, but the scent is barely present and does not bother 99.9% of people)
  • do I need any ventilation: no. You may want to open a window after having the fire on for couple of hours, but nothing more)
  • can I use Bio Fuel bought elsewhere: yes, but you must make sure it is the right one, with ethanol content not greater than 96.6% and designed specially for fireplaces. Also - be very weary of buying your fuel in 5L containers as, although it is cheaper, the weight of it makes it hard to fill up precisely and you are much more likely to spill the fuel. Never light the container that has been overfilled.
  • can I use jellified fuel with it: no, because you cannot wash it and gel leaves residue
  • does the top of container discolour after time: slightly, it is a real flame, so the top of the container will eventually tarnish a bit, this is completely normal and cannot be prevented

Here are several pictures of our happy customers who designed and built their own fireplaces using just our simple Bio Container.

Picture courtesy of our customer Paul Rourke

Picture courtesy of our customer Julia Solovyev, featuring 2 x Large Bio Container

Picture courtesy of our happy customer Craig Gardner






Have you built your own fireplace and learned something that may be useful for other readers? Feel free to comment and share your experience.

Thinking about our container? Are you in the process of building you fire? Ask a question in the comment to this article and we will do our best to help.